Shipping Details
Shipping Policy
At HER&MI Skincare, we care about more than what’s inside the bottle — we care about your entire experience. That means making sure your order is packed with care, shipped securely, and delivered as smoothly as possible.
Processing Time
We prepare and process all orders within 1–3 business days (Monday–Friday, excluding holidays).
During high-volume periods, processing might take a little longer — but if there’s ever a significant delay, you’ll be the first to know via email or a notice on our site.
Shipping Options & Delivery Estimates
Shipping costs and delivery times are automatically calculated at checkout for your exact location.
| Shipping Method | Description | Cost |
|---|---|---|
| Standard Shipping | Our most economical delivery option | Calculated at checkout |
| Expedited Shipping | Our fastest delivery option | Calculated at checkout |
| Free Standard Shipping | Available for domestic orders over $50 | $50 Minimum Order |
We work with trusted carriers like Canada Post, FedEx, and UPS to get your order safely to you. Rates are calculated based on weight, size, and destination. No guesswork, no markups.
International Shipping
We currently ship to select international destinations and are always expanding.
Please note that customs duties, taxes, or import fees are the responsibility of the customer. These are charged by your country’s customs office and are beyond our control. For details, check with your local customs authority before placing your order.
Product Handling & Integrity
- Every HER&MI Skincare product is sealed at the source — untouched, uncompromised, and ready for you.
- We use protective, eco-conscious packaging to safeguard your glass bottles and preserve product quality during transit.
- To keep your skincare performing at its best, please retrieve your package promptly upon delivery to avoid temperature exposure.
Shipment Confirmation & Tracking
Once your order ships, you’ll receive an email with your tracking number. It usually becomes active within 24 hours.
Lost, Damaged, or Delivery Issues
If something goes wrong, we’re here to help fast.
- Damaged Items: For assistance, please contact us through our support form within 48 hours and include photos of the item and packaging.
- Lost Packages: We’ll open a carrier investigation and help you find a solution.
- Incorrect Address: If your order is returned due to an incorrect address, you’ll be responsible for the re-shipping cost.
We’ll always do our best to make things right and ensure your HER&MI experience stays effortless.